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Luxury Holiday Cottages Close to Bath, Bristol and Wells


01761 471132

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Our Terms and Conditions

Booking/Travel Insurance/Cancellation Plans

When you book a UK holiday, you’re not just making time for a well-deserved break, you’re entering into a legally binding contract with your travel/accommodation provider (that’s us).

Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received full payment of the deposit from You.

You must be able to enter into a legally binding contract and be over 18 yrs to make a Booking.

Bookings must be paid for via cash, cheque, international bank transfer or debit card (in special circumstances we may accept a credit card but reserve the right to levy a charge to cover the extra costs and commissions).

To this end, we recommend that all visitors have adequate Travel Insurance which will cover them if they are forced to cancel their holiday.

UK Travelers can find many Cancellation Plan Facilities run by a number of companies on the internet including Cancelation Plan UK Plus (phone 0845 520 1074  or

Number of Persons

Each cottage has been very carefully designed and equipped for a maximum number of guests, which is specified as “Normally Sleeps” on our booking or cottage web pages and in our publications – this is our normal limit on the number of guests permitted in each cottage. Occasionally extra guests are allowed by prior approval at the time of booking.


Children must be accompanied and supervised by a responsible adult at all times when on site, using our facilities or in the cottage.

Please Remember

  1. That we have buildings, equipment and animals on site that are potentially dangerous.
  2. Farm Animals do not like being pulled about and can butt, bite, kick and peck – please exercise caution, do not go into their paddock and wash hands after contact.
  3. The Hot Tub, Mini-Gym and Sauna are potentially dangerous if used incorrectly.
  4. The BBQ area can contain hot items, coals and ashes.
  5. Log Piles can be dangerous.


Our Non-Smoking Policy In response to the legislation and public requests we regret that we must ask our guests not to smoke in any of our cottages or outbuildings.   We appreciate that this may inconvenience some of our guests and we ask you for your forbearance and kind cooperation.   We thank you for your understanding.

Candles/Oil Burners/Combustible Items

Candles/Oil Burners/Combustible Items are not to be used in the cottages because off the fire/carbon monoxide risk and the damage that wax, oil, burns and soot can do.

Dog/Pet Policy

Provided owners look after their pets, keep them under control and clean up after them they are welcome by prior appointment in all of our cottages except for Old Dairy (because we have Jack Russells and the gardens/properties are adjoining).

We do however ask

  • That unless we give express permission there is a limit of no more than 2 animals per cottage.
  • That all dogs/pets must be kept on their leads/caged at all times when outside the private cottage environment.
  • That dogs/pets are not left alone in the cottages to bark or damage the fixtures and fittings.
  • That pet owners clean up after their animals (dog towels dog/cat vacuum cleaner attachments are available on request).
  • Owners are liable for any damage or extra cleaning costs that result from their pet’s behaviour.


All published rates include VAT where applicable (and local taxes) at the current rate.

Rates are per cottage per night and include the cost of linen, towels, electricity & heating.

Serviced Break Prices include the cost of Maid Service and Breakfast Box.

If You have selected supplements they will be added to the total price of the Booking.

Rates do not include other costs you may choose to incur during Your stay (unless otherwise stated).

Rates quoted are correct only for the specific number of guests, nights and dates are shown, should you change the number of guests, dates or room nights, then the rates may also be subject to change.

Arrival and departure

Due to the extra cleaning required due to Covid-19 our Check-In is normally from 16:00 (GMT/BST) and Check-Out is by 10:00 (GMT/BST).

Check-In/Check-Out times outside of those specified above must be confirmed with us prior to arrival.

At this time the keys will be in the door of your cottage, whilst guests usually arrive between 2pm and 6pm you can arrive as late as you wish (but could you give us an estimate of your arrival time please).

Guests usually arrive between 4 pm and 6 pm and leave by 10 am on the morning of departure – This enables us to ensure that all our cottages are ready for your occupation and that we can be sure to be here to help in case you have any questions or issues.

If you need to vary these times please let us know as soon as possible.


To make a cancellation/amendment you must call us on +44 (01761) 471132 and quote your booking details, name and check-in date and advise us of the cancellation/amendment.


If the total price quoted for the booking has not been at the time of booking it is payable on arrival at check-in.

All additional goods and services purchased during your stay must be paid in full on presentation of invoice at check-out.

Conditions of stay

We have some standard rules, which you will find in your cottage information booklet, that are designed to ensure that we comply with the current regulations relating to matters such as fire, health and safety, Covid-19 and to enhance the comfort and well being of our guests.

If you would like to check our conditions of stay please contact us.

We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you contravene our standard rules or engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.


Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the price of the booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages.

We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control.

You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss.

Data protection

We may process the information you provide to us for the purposes notified by us to the Information Commissioner. By making a booking, you consent to this processing of this information.