Our Terms and Conditions
Booking/Travel Insurance/Cancelation Plans
When you book a UK holiday, you’re not just making time for a well deserved break, you’re entering into a legally binding contract with your travel/accommodation provider (that’s us).
Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received full payment of the deposit from You.
You must be able to enter into a legally binding contract and be over 18yrs to make a Booking.
Bookings must be paid for via cash, cheque, international bank transfer or debit card (in special circumstances we may accept a credit card but reserve the right to levy a charge to cover the extra costs and commissions).
To this end we recommend that all visitors have adequate Travel Insurance which will cover them if they are forced to cancel their holliday.
UK Travelers can find many Cancellation Plan Facilities run by a number of companies on the internet including Cancelation Plan UK Plus (phone 0845 520 1074 or www.cancellationplan.co.uk)
Number of Persons
Each cottage has been very carefully designed and equipped for a maximum number of guests, which is specified as “Normally Sleeps” on our booking or cottage web pages and in our publications – this is our normal limit on the number of guests permitted in each cottage. Occasionally extra guests are allowed by prior approval at the time of booking.
Children must be acompanied and supervised by a responsible adult at all times when on site, using our facilities or in the cottage.
That we have buildings, equipment and animals on site that are potentially dangerous.
Farm Animals do not like being pulled about and can butt, bite, kick and peck – please exercise caution, do not go into their paddock and wash hands after contact.
The Hot Tub, Mini-Gym and Sauna are potentially dangerous if used incorrectly.
The BBQ area can contain hot items, coals and ashes.
Log Piles can be dangerous.
Our Non-Smoking Policy In response to the legislation and public requests we regret that we must ask our guests not to smoke in any of our cottages or outbuildings. We appreciate that this may inconvenience some of our guests and we ask you for your forbearance and kind cooperation. We thank you for your understanding.
Provided owners look after their pets, keep them under control and clean up after them they are welcome by prior appointment in all of our cottages except for Old Dairy (because we have Jack Russells and the gardens/properties are adjoining).
We do however ask
That unless we give express permission there is a limit of no more than 2 animals per cottage.
That all dogs/pets must be kept on their leads/caged at all times when outside the private cottage environment.
That dogs/pets are not left alone in the cottages to bark or damage the fixtures and fittings.
That owners clean up after their animals (dog towels dog/cat vacuum cleaner attachments are available on request).
Owners are liable for any damage or extra cleaning costs that result from their pets behavior.
All published rates include VAT where applicable (and local taxes) at the current rate.
Rates are per cottage per night and include the cost of linen, towels, electricity & heating.
Serviced Break Prices include cost of Maid Service and Breakfast Box.
If You have selected supplements they will be added to the total price of the Booking.
Rates do not include other costs you may choose to incur during Your stay (unless otherwise stated).
Rates quoted are correct only for the specific number of guests, nights and dates shown, should you change the number of guests, dates or room nights, then the rates may also be subject to change.
Arrival and departure
Check-in is from 14:00 to 18:00 (GMT/BST). Check-in times outside of those specified must be confirmed with us prior to arrival. Check-out is at 10:00 (GMT/BST).
Guests usually arrive between 2pm and 6pm and leave by 10am on the morning of departure – This enables us to ensure that all our cottages are ready for your occupation and that we can be sure to be here to welcome you and to show you around your cottage, if you have not visited us before.
If you need to vary these times please let us know as soon as possible.
To make a cancellation/amendment you must call us on +44 (01761) 471132 and quote your booing details, name and check-in date and advise us of the cancellation/amendment.
If total price quoted for the booking has not been at the time of booking it is payable on arrival at check in.
All additional goods and services purchased during your stay must be paid in full on presentation of invoice at check-out.
Conditions of stay
We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of our guests.
If you would like to check our conditions of stay please contact us.
We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behavior that causes a disturbance or nuisance to other guests.
Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the price of the booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages.
We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control.
You are responsible for any damage or loss caused to us or our our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss.
We may process the information you provide to us for the purposes notified by us to the Information Commissioner. By making a booking, you consent to this processing of this information.
Self Catering Terms and Conditions
The following Terms & Conditions apply to all Self Catering Bookings.
£20 Deposit is required at time of Booking.
If You cancel Your Booking within 6 weeks of the scheduled check-in time on the date of arrival, a charge equivalent to the total Booking price (includeing any supplements selected by You) may be levied.
If you amend Your Booking within 4 weeks of the scheduled check-in time on the date of arrival, and as a result You cancel any room night with less than 4 weeks notice a charge equivalent to the total price (including any supplements selected by You) for that room night may be levied.
Serviced Breaks Terms and Conditions
The following Terms & Conditions apply to all bookings for Servced Breaks
Full payment is required at time of booking.
If You cancel Your Booking more than 2 weeks before the scheduled check-in time on the date of arrival, a full refund of the amount paid will be processed to Your credit or debit card within 5 working days.
If You cancel Your Booking within 2 weeks of the scheduled check-in time on the date of arrival, a charge equivalent to the total Booking price that includes any supplements selected by You will be levied.
Booking from Outside the UK
We welcome vsitors from outside the UK, so if you are planning a holiday, getting together with friends/family, planning then we would love to welcome you. Howeer we do have some extra Terms and Conditions for You. In addition to our Standard Terms and Conditions we require:
A non refundable deposit of £50 per cottage payable at the time of booking.
Full non refundable payment to be made 8 weeks in advance of the trip or at the time of booking.
Payment via Credit/Debit Card/International Bank Transfer.
Group Bookings (More than 1 Cottage)
We welcome group bookings so if you are organising a Hen Party, arranging a reunion, getting together with friends/family, planning that long awaited trip and want to place a group booking taking up more than one cottage then we would love to see you. However we do have some extra Terms and Conditions for You. In addition to our Standard Terms and Conditions we require:
That one person is responsible for the party and payment.
A non refundable deposit of £50 per cottage payable at the time of booking.
Full non-refundable payment to be made 8 weeks in advance – if the booking is made less than 8 weeks prior to the visit then full payment is required at time of booking.